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Tiered cakes are to be handled with care. Cakes should be placed in a cool vehicle to be transported and on a completely flat surface. Drive extremely cautious when driving with a tiered cake. Avoid hard stops at all costs. Once you leave with the cake, Hailey Cakes is no longer responsible for any damages made to the cake. If you contact us ASAP, we will do our best in repairing the cake, however there will be no refund.
Should you cancel your cake order before full payment has been made, the retainer to hold your date is non-refundable. Should you cancel your cake order after payment has been made and production has begun, you will be refunded your money, less the cost of all supplies already purchased, expenses incurred, and the retainer for the date. If you cancel your cake order within 3 days of the event date no money shall be refunded.
All cake orders require a non-refundable retainer of 50%. Cakes $200 and under before tax must be paid in full at the time of your order. Cakes $200 and over must be completely paid 1-2 weeks (30 days for weddings) before the event date, if not you will incur a $15 late fee that will be added to your total, if balance is not paid by the second day your order will be canceled!
In general, orders should be placed at least two weeks in advance. We will try to accommodate last minute requests, but cannot always guarantee our availability during busy times — especially on weekends and holidays. Because all items are fresh and custom ordered, we limit the amount of work we commit to. This ensures your order is the best it can be. If we do take a last minute order, it must be paid in full when the order is placed and it will incur a 30% rush fee.
Delivery and setup is $20.00 within a 15 mile radius of 70737. Outside of the 15 mile radius we charge $10.00 and 80 cent per mile. It is your responsibility to ensure that the event location is open and available for set up at the appointed time. Should we have to wait at the site for the event location to be opened, you will be billed for the time at an hourly rate of $15 per hour. *Price is subject to change depending on setup time and difficulty as it pertains to your order.